Shipping policy

Shipping Carriers

Furrbby utilizes FedEx, UPS, or USPS for deliveries.

U.S. Shipping Coverage & Costs

We currently only offer shipping within the contiguous United States (lower 48 states).

  • Free Shipping: Free standard shipping on orders over $55.

  • Standard Shipping: A flat shipping rate applies to orders under $55.

  • Excluded Locations: We do NOT ship to Alaska (AK), Hawaii (HI), Puerto Rico (PR) at the moment.

International Shipping

We currently do not offer international shipping. We are actively working on expanding our global fulfillment options in the future.

Order Processing and Cancellation

All in-stock products ship within 3 days from our California warehouse.

Orders cannot be canceled once they have been shipped.

Delivery Time

Delivery time depends on your location — West Coast typically 2–3 days, East Coast 3–7 days.

Tracking Your Order

You will receive an automated email containing your tracking information once your order has been processed and shipped.

Damaged Shipments

Please inspect the outer packaging and physical items upon arrival. If your order arrives damaged, please contact our support team immediately at support@furrbby.com with photos of the damaged box and product so we can assist you with a replacement or claim.